Complete guide from registration to managing your lending business
Contents
Follow these steps to register your lending business on LoanDesk:
Go to the LoanDesk website and click on "Start Free Trial" or "Get Started".
Select the subscription plan that best fits your business needs. You can start with a smaller plan and upgrade later.
Complete the registration form with your business information:
Set up your administrator account with a secure password (minimum 8 characters).
Choose your preferred mobile money provider:
After submitting your registration, you'll be directed to the payment checkout page.
Verify your selected plan and total amount.
Click "Pay Now" to send a payment request to your mobile phone.
You will receive a USSD prompt on your mobile phone. Enter your mobile money PIN to confirm the payment.
Payment Confirmed!
Once payment is confirmed, you'll receive your login credentials. Save them securely!
Navigate to the LoanDesk login page.
Enter your Company ID, username, and password.
After successful login, you'll be taken to your dashboard where you can start managing your lending business.
The dashboard provides a quick overview of your lending business at a glance.
| Section | Description |
|---|---|
| Summary Cards | Quick stats showing total borrowers, active loans, collections, and overdue amounts |
| Recent Activity | Latest transactions and activities in your account |
| Upcoming Payments | Loans with payments due soon |
| Overdue Loans | Loans that require immediate attention |
| Quick Actions | Shortcuts to common tasks like adding borrowers or creating loans |
Before creating a loan, you need to add the borrower to your system.
Click on "Borrowers" in the sidebar menu, then click "Add Borrower".
Fill in the borrower's details:
Click "Save Borrower" to add them to your system.
Click on a borrower's name to see their full profile including:
Click on "Loans" in the sidebar, then click "New Loan".
Choose the borrower for this loan from the dropdown list.
Fill in the loan information:
| Field | Description |
|---|---|
| Principal Amount | The amount being borrowed (e.g., K5,000) |
| Interest Rate | Annual or monthly interest rate (e.g., 15%) |
| Interest Type | Flat rate or reducing balance |
| Loan Term | Duration in months (e.g., 6 months) |
| Repayment Frequency | Monthly, weekly, bi-weekly, etc. |
Review the loan summary and click "Create Loan" to finalize.
Loans progress through different statuses:
Navigate to the specific loan you want to record payment for.
Click the "Record Payment" or "Add Payment" button.
Fill in the payment information:
Click "Save Payment" to record the transaction. The loan balance will update automatically.
Tip
You can also record payments from the Payments menu in the sidebar for quicker access.
Access detailed reports to understand your business performance. Navigate to "Reports" in the sidebar menu.
Overview of all loans and their current status.
Summary of payments received over a period.
List of all overdue loans requiring attention.
Analysis of borrower demographics and patterns.
Exporting Reports
Click "Export" on any report to download in Excel or PDF format.
Customize your company profile and branding including:
Configure default loan parameters:
| Setting | Description |
|---|---|
| Default Interest Rate | Pre-filled interest rate for new loans |
| Default Loan Term | Pre-filled loan duration |
| Interest Calculation | Flat rate or reducing balance |
| Late Payment Penalty | Penalty percentage for overdue payments |
| Grace Period | Days before a payment is considered overdue |
Add team members and set their roles:
As your business grows, you may need to upgrade to a higher plan for more users, borrowers, or loans.
Click on "Upgrade" in the sidebar or go to Settings > Subscription.
Review available plans and their features to choose the best fit.
Select your new plan and complete the mobile money payment.
Instant Activation
Your new plan limits are applied immediately after payment confirmation.
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LoanDesk User Guide v1.0
Last Updated: May 2026